MagCharge Support
Need help with your wireless magnetic charger? We’re here to assist.
Quick Start Guide
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Connect your MagCharge pad to a compatible power adapter (20W recommended).
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Place your phone on the pad — it will magnetically align for optimal charging.
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The LED indicator turns on to confirm charging has started.
Troubleshooting
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IssuePossible CauseSolution
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Phone not chargingMisalignment or thick caseRemove case or realign device
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LED not lightingPower issueTry another cable or adapter
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Charger gets warmNormal useEnsure good airflow & avoid heat sources
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Still need help?
Device Compatibility
Compatible with:
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iPhone 12, 13, 14, 15 series (MagSafe)
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Qi-enabled Android phones
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AirPods (wireless charging case)
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Metal or thick cases may interfere with charging.
Warranty & Returns
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All MagCharge products include a 1-year limited warranty covering defects in materials and workmanship.
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To request a replacement or refund, please see our Returns Policy.
Contact Support
If you still need assistance, please don't hesitate to contact our support team. We typically respond within 24 hours.
Email: support@magcharge.com
Live chat available Mon–Fri, 9am–6pm EST